Privacy policy

1. Information we collect

Personal information. When you make a purchase or sign up for our emails, we collect details like your name, email address, shipping and billing address, payment details (processed securely via third-party payment providers), and phone number if provided.

Non-personal information. We also collect technical data like your IP address, browser type and device details, pages visited, and time spent on our website. This helps us improve our website and services.

2. How we use your information

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website and shopping experience
• Send exclusive promotions, faith-filled encouragement, and updates (only if you opt in)

We do not sell or rent your personal information.

3. How we protect your information

We use industry-standard encryption and secure payment gateways to protect your personal information. We never store your full payment details on our servers. However, no online transaction is 100% secure; we encourage you to also safeguard your login information.

4. Sharing your information

We only share your data with trusted third parties when necessary: payment processors, shipping providers, and marketing services (if you opt in). These third parties are required to keep your data safe and private.

5. Cookies & tracking technologies

We use cookies to recognize you when you return, save your preferences for faster checkout, and show you personalized offers. You can disable cookies in your browser settings, but some site features may not work properly without them.

6. Your rights & choices

You may request access to your personal data, correct or update your information, request deletion of your data (except necessary order records), and opt out of marketing emails at any time. For privacy requests, email [email protected].

7. Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices; please review their policies before sharing your information.

8. Changes to this privacy policy

We may update this policy from time to time. If we make significant changes, we will notify you by email or on our website.

Questions?

We're here to help! Email [email protected]. Thank you for choosing Scented Hope. We appreciate your support and faith in our brand.