Return policy

Effective date: February 25th, 2025

We want you to love your purchase! If you are not completely satisfied with your order, we offer a 30-day return policy for eligible items.

1. Return eligibility

• The item must be unused, unopened, and in its original packaging.
• The return request must be made within 30 days of receiving your order.
• Proof of purchase (order confirmation or receipt) is required.

We cannot accept returns on used, opened, or damaged items; final sale or clearance items; or gift cards.

2. How to initiate a return

• Email [email protected] with your order number and reason for return.
• We will provide you with the return shipping address.
• Ship the item back. You are responsible for return shipping costs unless the item was defective or incorrect.
• Once we receive and inspect the item, we will process your refund within 5-7 business days.

Refunds are issued to the original payment method. Shipping fees are non-refundable.

3. Damaged or incorrect orders

If you received a defective or incorrect item, contact us within 7 days of delivery with a photo of the issue. We will send a replacement or issue a refund at no additional cost.

4. Exchanges

We do not offer direct exchanges. If you need a different item, return your original order for a refund and place a new order.

5. Late or missing refunds

Check your bank account or credit card statement first; refunds may take time to process. If the issue persists, email us for assistance.

Questions?

We're here to help! Email [email protected]. Thank you for choosing Scented Hope. We appreciate your support and faith in our brand.