Shipping policy

Effective date: February 25th, 2025

At Scented Hope, we are committed to delivering your faith-filled air fresheners quickly and securely. Below is everything you need to know about our shipping process.

1. Shipping carriers

We ship all orders using FedEx, USPS, and UPS to ensure reliable and timely delivery.

2. Processing time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Orders placed after 5pm Mountain time are processed the next business day.
• During peak seasons or promotions, processing times may be slightly longer.

3. Shipping options & estimated delivery times

• Standard shipping: 3-7 business days (USPS, FedEx, UPS)
• Expedited shipping: 2-3 business days (FedEx, UPS)
• Overnight shipping: 1 business day (FedEx, UPS)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volumes.

4. Shipping rates

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over $100 (US only).

5. Tracking your order

Once your order ships, you will receive a confirmation email with a tracking number. Use the provided tracking link to check the status of your delivery.

6. International shipping

Currently, we only ship within the United States. We hope to expand internationally soon!

7. Lost, stolen, or delayed packages

Scented Hope is not responsible for lost or stolen packages once they have been marked as delivered. If your package is lost or significantly delayed, please check with the shipping carrier first, then contact us at [email protected] for assistance.

8. Incorrect shipping address

Please double-check your shipping address before completing your order. If you entered an incorrect address, contact us immediately. We cannot guarantee address changes after an order has been processed.

Questions?

We're here to help! Email [email protected]. Thank you for choosing Scented Hope. We appreciate your support and faith in our brand.